In an era where the world of logistics and customs processing is becoming increasingly digitalized, Gerlach, Europe’s leading neutral customs service provider, has launched an innovative digital customs platform. Initially, this was only rolled out in Germany, Poland and the Netherlands – but other European countries will follow. This new solution allows customers to apply for export declarations entirely online, setting a new standard for efficiency and transparency in customs management.
The Need for Digitalization
The logistics industry is undergoing a transformation. Terms like big data, cloud computing, and algorithms highlight that companies that fail to keep up risk falling behind. Thomas Weins, CEO Gerlach Customs Germany, emphasizes the urgency of this development: “Rarely has the topic of digitalization been so prominent in the customs sector.” With Gerlach’s new customs platform, customers can now process their export declarations digitally, significantly simplifying the entire process.
Benefits of Digital Customs Processing
When goods are exported from an EU member state or Switzerland to a non-EU country, they must be declared to the respective customs authorities. Gerlach now enables this process to be carried out completely digitally in many countries. The digitalization of customs documents not only ensures faster processes but also enhances security. All parties have access to relevant data that can be verified before crossing the border.
For customers, digital export processing means a noticeable reduction in administrative costs. Additionally, it provides better control and visibility over the entire customs process. The platform also helps meet the increasing demands for flexibility and predictability in the supply chain.
Intuitive User Interface
After registering and logging into the Gerlach customer portal, users can digitally submit the mandatory customs authorization, which forms the basis for customs processing. Step by step, they can enter their export request and receive an instant quote. After booking, payment can be conveniently made by credit card or invoice, and Gerlach takes care of the export customs clearance.
A personal dashboard automatically informs customers about all relevant progress. After customs declaration, important documents such as the export accompanying document and the tax assessment are stored in the dashboard. All documents remain accessible even after the export order is completed, allowing customers to have a complete overview of their requests and invoices at any time.
“With the digital customs platform, we offer our customers an efficient solution to simplify customs-related processes in their daily work. Initially, we have launched the customer portal for export declarations from Germany, Poland and the Netherlands to third countries, but we will gradually roll it out in other EU countries as well,” says Weins.
With the introduction of the digital customs platform, Gerlach takes an important step towards the future, demonstrating how modern technologies can revolutionize customs processing.
Over 140 Years of Experience
Gerlach has a long history that dates back to 1881. Today, the company is the leading neutral provider of customs services in Europe. With a network of 170 offices in 27 European countries and more than 1,000 customs experts, Gerlach offers a comprehensive range of customs services—from import, export, and transit customs clearance to complex customs solutions and consulting.
