Control Tower Services in Europe
Customs operations often span multiple locations, partners, and regulatory frameworks. Without central oversight, businesses face fragmented processes, inconsistent reporting, and limited transparency into overall customs performance. The result: inefficiencies, higher costs, and increased compliance risks.
Gerlach’s Control Tower service turns complexity into clarity. We provide a central hub for all your customs activities, offering real-time visibility, harmonised procedures, and strategic insights. With our pan-European presence and advanced digital tools, you gain the transparency and control needed to make customs a driver of efficiency rather than a bottleneck. If your company is based in the United Kingdom or Switzerland, please visit our dedicated 🇬🇧 UK Control Tower or 🇨🇭 Swiss Control Tower pages for tailored guidance.
How Gerlach Supports Your Customs Control Tower
Simplified communication across all customs operations and partners
Transparent reporting on costs, performance, and compliance metrics
Standardised procedures across all locations under clear SLAs
API and EDI links with your ERP systems to automate data flows
Continuous monitoring and improvement of your customs operations
We coordinate your existing brokers or provide direct services via our network
Our Control Tower Implementation Process
Operational assessment: Comprehensive review of your current customs setup and challenges
Solution design: Tailored framework aligned with your business objectives and requirements
System integration: API/EDI or web-based connections to ensure automated data flow
Process standardisation: Harmonised customs procedures across countries and sites
Go-live and onboarding: Dedicated support during implementation, including intensive hyper care phases
Continuous optimisation: Regular performance reviews and adjustments as regulations evolve
Why Choose Gerlach for Control Tower Services?
Contact us170 offices in 27 countries, providing both local knowledge and central coordination
Real-time dashboards, automated reporting, and secure data archiving
AEO-certified operations with a track record of regulatory reliability
Centralised billing and simplified administration reduce overhead
Control Tower adapts to business growth and expanded geographical reach
Complementary Services
Import customs clearance
Integrated with Control Tower oversight for consistent quality
Export customs clearance
Coordinated management across multiple locations
Transit services
T1/T2 handling under centralised monitoring
AEO certification support
Enhanced compliance management aligned with AEO requirements
Frequently Asked Questions
What is a Customs Control Tower?
A Control Tower provides centralised oversight of all customs activities across multiple locations, ensuring visibility, consistency, and strategic management.
Which companies benefit most from Control Tower services?
Enterprises with complex supply chains, high customs volumes, or multi-country operations benefit most from centralised oversight and reporting.
Do I need to replace my current brokers?
Not necessarily. Gerlach can integrate your existing brokers into the Control Tower setup or provide full services via our own network.
How does the system integrate with my ERP?
We offer flexible integration via API or EDI, ensuring smooth data exchange and reduced manual effort.
What visibility will I gain from the Control Tower?
You receive real-time dashboards covering costs, compliance, timing, and performance metrics, with customised reporting to fit your business needs.
Do the same Control Tower rules apply in the EU, the UK, and Switzerland?
No. The EU follows harmonised customs procedures, while the United Kingdom and Switzerland operate their own systems. Gerlach provides Control Tower solutions in all three regions, but procedures and integrations differ. For country-specific support, please visit our dedicated pages:
Gain Oversight of Your Customs Operations
Customs doesn’t have to be complex. With Gerlach’s Control Tower service, you centralise management, achieve transparency, and reduce risks – all while keeping your business agile and compliant.
Ready to take control of your customs operations? Contact our experts today to design your Control Tower solution.
