Control Tower Services in the UK
Managing customs operations across multiple locations, suppliers, and regulatory environments creates complexity that can overwhelm even experienced trade teams. In the UK’s post-Brexit landscape, businesses face increased documentation requirements, evolving compliance standards, and the challenge of maintaining consistent processes across their entire supply chain. Traditional approaches using multiple brokers often result in fragmented reporting, inconsistent service levels, and limited visibility into overall customs performance.
Gerlach’s Control Tower solution provides centralised oversight of your entire customs operation, delivering real-time visibility, standardised processes, and strategic insights. With our European-wide network and expertise, we help companies in the UK transform complex multi-location customs activities into streamlined, transparent operations.
How Gerlach Helps with Control Tower Services
eliminates confusion and streamlines communication across your entire customs portfolio
provides real-time visibility into customs costs, timing, and compliance metrics
simplifies accounting administration and reduces invoice processing overhead
automates data flows and reduces manual processing errors
ensures consistent standards across all customs activities with continuous improvement protocols
handles specialised procedures including IPR, Intrastat, and complex regulatory requirements
How Control Tower Implementation Works
Due Diligence Assessment: Comprehensive audit of your current customs operations, identifying inefficiencies and improvement opportunities
Implementation Planning: Development of a detailed GANTT timetable covering system integration, process standardisation, and success criteria
System Integration: Connection of your ERP systems with Gerlach’s customs management platform through API or EDI protocols
Process Standardisation: Establishment of consistent procedures across all locations with defined service level agreements
Performance Monitoring: Continuous tracking of KPIs with regular reporting and optimisation recommendations
Ongoing Enhancement: Regular review cycles, ensuring your customs operations evolve with changing regulations and business needs
Why Choose Gerlach for Control Tower Services?
Contact UsAccess to our European-wide customs expertise through 170 offices in 27 countries, enabling seamless coordination across international operations
Robust API and EDI capabilities connect your existing systems with our customs management platform, providing automated data flows and real-time visibility
AEO accreditation demonstrates our commitment to the highest standards of customs compliance and security
Single invoice processing and centralised management reduce administrative overhead whilst improving budget visibility
Our Control Tower adapts to your business growth, handling increased transaction volumes and expanded geographical coverage without compromising service quality
Frequently Asked Questions
Can the Control Tower include EU operations alongside UK customs?
Yes, our European network enables seamless integration of customs operations across multiple countries, providing consistent reporting and management regardless of location.
Will I need to replace my existing local customs brokers?
Not necessarily. Our Control Tower can coordinate with existing brokers whilst providing unified oversight, or we can handle all customs operations directly through our network.
How does system integration work with our existing ERP platforms?
We offer flexible API and EDI integration options that connect with most major ERP systems, enabling automated data exchange and reducing manual data entry requirements.
What kind of reporting and visibility will I receive?
Our dashboard provides real-time access to customs costs, processing times, compliance metrics, and trend analysis, with customisable reporting to meet your specific business requirements.
Get Oversight of Your Customs Operations
Take control of your customs complexity with Gerlach’s Customs Control Tower. Our comprehensive solution delivers the operational transparency, cost control, and compliance assurance your business demands in today’s challenging trade environment.
Contact our Gerlach Customs specialists today to discuss how centralised customs management can optimise your operations in the UK and support your business growth across Europe.
