Control Tower Services in Switzerland
For companies operating across multiple locations or managing complex international supply chains, visibility and consistency are key. Different procedures, systems, and providers can make customs management fragmented and inefficient. That’s where Gerlach’s Control Tower concept comes in – offering a single point of coordination that unifies your customs operations across Switzerland and Europe.
Gerlach Switzerland acts as your customs control hub, providing real-time transparency, harmonised procedures, and digital oversight of all declarations. With multilingual experts and integrated reporting systems, we help you optimise customs performance, ensure compliance, and reduce administrative workload.
How Gerlach Supports Your Customs Control Tower
A single point of contact in Switzerland managing all customs activities across sites.
Digital access to customs data, reports, and KPIs via the Gerlach Portal.
Standardised procedures across different locations and transport routes.
Seamless data exchange between your internal systems and customs interfaces.
Regular reporting and optimisation to enhance compliance and efficiency.
Our Control Tower Process
Operational assessment: Analysing existing customs workflows, data flow, and service structures.
Concept design: Defining reporting standards, data integration, and coordination scope.
System setup: Integrating your ERP and the Gerlach Portal for automated customs data transfer.
Implementation and training: Establishing communication channels and training key users.
Monitoring and reporting: Tracking customs activity, performance, and compliance indicators.
Continuous improvement: Regular reviews to identify and implement further process optimisations.
Why Gerlach for Control Tower Services in Switzerland?
Contact usGerlach Switzerland connects your operations with over 170 offices in 27 European countries, ensuring cross-border consistency
The Gerlach Portal provides real-time access to customs data, reports, and analytics
Our teams manage complex customs networks for multinational companies across logistics, manufacturing, and trade sectors
Central coordination in Switzerland supported by operational presence at key European borders
With over 140 years of experience, Gerlach combines innovation, trust, and precision in every customs process
Complementary Services
Import customs clearance
Integration of import processes under central control.
Export customs clearance
Central oversight of all export procedures.
Transit services
Unified management and reporting for all transit movements.
AEO certification support
Support in maintaining compliance and trusted trader status across all sites.
Frequently Asked Questions
What is a Customs Control Tower?
A Control Tower is a central coordination model that manages and monitors all customs operations across multiple sites or service providers. It gives companies transparency, control, and standardisation over their customs processes.
Who benefits most from a Control Tower setup?
Companies with multiple production sites, logistics hubs, or complex supply chains benefit most. The model is ideal for businesses seeking consistent quality and visibility across all customs activities.
Does the Control Tower replace local customs operations?
No. Local teams continue to perform operational customs tasks, while the Control Tower provides coordination, reporting, and compliance oversight at a higher level.
Can Gerlach integrate with our existing IT systems?
Yes. We connect directly to your ERP or logistics systems via API or data interface, enabling automated data exchange and unified reporting.
Is the Control Tower limited to Switzerland?
Not at all. While managed from Switzerland, Gerlach’s Control Tower covers customs activities across the entire European network, ensuring one coordinated approach.
How does a customs control tower improve visibility?
It consolidates data from all sites into a single view, enabling companies to track customs activities, risks and performance indicators in real time.
Which companies benefit most from a customs control tower?
Businesses with multiple warehouses, production sites or cross border flows gain efficiency by standardising customs processes.
Can a control tower integrate with ERP or logistics systems?
Yes. Integration enables automated data exchange and unified reporting across all customs procedures.
Gain Full Control of Your Customs Operations
With Gerlach Switzerland as your customs control hub, you gain transparency, consistency, and compliance across all borders. Our digital tools and experienced teams keep your operations efficient – while you stay focused on your core business.
Contact our Control Tower specialists today to learn how we can simplify your customs management.
