In the following, we explain what information we collect while using our website and how this information is used.
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If you have questions in regard to the processing of your personal data or in cases of information requests, suggestions or questions – Click Here.

Privacy Policy

Personal data

Personal data is specific information about personal or factual characteristics relating to a certain natural person or a natural person who can be specified. This includes information such as your real name, address, telephone number and date of birth. Information that cannot be directly linked to your real identity – such as favorite websites or number of users of a site – is not considered personal data.

Collection and processing of personal data

Gerlach is committed to preserving the privacy of users of our website. While using our website, our servers may temporarily save for security purposes the connection data of the computer connecting to our servers, a list of the pages or functions that you use within our website, the date and duration of your use, the identification data of the type of device and operating system used.

Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of account registration, fulfillment of a contract or an information request.

Certain areas of the Gerlach websites require registration or a password for access. Information obtained from users of these areas may also be used for Gerlachs’ marketing purposes within the limits of national law. Gerlach provides a right of access and rectification of personal data under the applicable legislation.

Use and sharing of personal data

We use the personal data which you have made available to us exclusively for technical administration of the website and to fulfill your orders and requests – thus primarily for the fulfilment of a contract concluded with you or to respond to your request in the best way we can.

Only when you have previously granted your approval or – if so stipulated by legal regulations – have not raised an objection do we also use this data for product-related surveys and marketing purposes.

Gerlach does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, required for the purpose of the contract or unless you have given express consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors and/or affiliates when you order products from us.

We may use service providers that process personal data under our control and on our behalf. In cases where data is transferred outside of European Economic Area, we take all reasonably necessary steps to ensure that this happens in accordance with applicable data protection laws and regulations.

Should you wish to contact us by email, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties.

Statistical analysis

We use technology to collect information to help us generate statistics on our users’ experience while using this website, for analysis purposes, to determine how we can improve our services and for potential future marketing initiatives. This information is processed on an anonymous basis and will not be used to identify individual users or site visitors.

Use of Google Tag Manager

We use Google Tag Manager, a web service provided by Google to manage website tags. The Google Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect personally identifiable information. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.

Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google uses cookies. The information generated by the cookie about the use of the online offer by the users are usually transmitted to a Google server in the USA and stored there.

Google will use this information on our behalf to evaluate the use of our online offering by users, to compile reports on the activities within this online offering and to provide us with other services related to the use of this online offer and internet usage. In this case, pseudonymous user profiles of the processed data can be created.

We only use Google Analytics with activated IP anonymization. This means that the IP address of the users will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. The IP address submitted by the user’s browser will not be merged with other data provided by Google.

Users can prevent the storage of cookies by setting their browser software accordingly;

Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer and the processing of such data by Google by downloading and installing the browser plug-in available under the following link:

For more information about Google’s use of data, recruitment and opt-out options, please visit Google’s websites:

Not everyone who visits our site will do so using a web browser. For example, some users will access websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings

Google Remarketing

This website uses the remarketing feature of Google Inc. (“Google”). This feature is designed to show interest-based ads to visitors to the site through the Google Network. The website visitor’s browser stores so-called “cookies”, text files that are stored on your computer and that allow visitors to recognize them when they visit websites that belong to the Google advertising network. On these pages, visitors can then be presented with ads that relate to content that the visitor previously visited on websites that use Google’s remarketing feature. Google says it does not collect any personal information during this process.

For more information about Google Remarketing and the Google Privacy Policy, please visit:

Use of Hotjar

Our website uses Hotjar, an analysis software of Hotjar Ltd. (“Hotjar”) (, Level 2, St Julian’s Business Center, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe).

With Hotjar it is possible to measure and evaluate the usage behavior (clicks, mouse movements, scroll heights, etc.) on our website. The information generated by the “Tracking Code” and “Cookie” from your visit to our website will be transmitted to the Hotjar servers in Ireland and stored there.

The tracking code collects the following information:

  1. Device dependent data

The following information can be recorded by your device and your browser:

  • The IP address of your device (collected and stored in an anonymous format)
  • Your e-mail address, including your first and last name, provided that you have made it available through our website
  • Screen size of your device
  • Device type and browser information
  • Geographical viewpoint (only the country)
  • The preferred language to represent our website
  • user interactions
  • mouse events (movement, position and clicks)
  • Keystroke
  1. Log data

The following data is automatically generated by our servers when Hotjar is used:

  • Referring domain
  • Visited pages
  • Geographical viewpoint (only the country)
  • The preferred language to represent our website
  • Date and time when the website was accessed

Hotjar will use this information to evaluate your use of our website, to generate reports of use, as well as other services related to the website use and internet evaluation of the website. Hotjar also uses third-party services such as Google Analytics and Optimizely to provide services. These third parties may store information that your browser sends during your visit to the Website, such as cookies or IP requests. For more information on how to store and use Google Analytics and Optimizely data, please refer to their respective privacy policies.

By continuing to use this site, you consent to the above processing of the data by Hotjar and its third parties under this Privacy Policy.

The cookies that Hotjar uses have a different “lifespan”; some stay up to 365 days, some remain valid only during the current visit.

You can prevent the collection of data by Hotjar by clicking on the following link and follow the instructions there: Hotjar Opt-out (

Facebook Pixel for Remarketing and Custom Audiences

Moreover, we use retargeting tags and the Custom Audience of Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304 U.S., hereinafter referred to as “Facebook”.

A Facebook pixel has been implemented on our website, with the purpose to establish a direct connection to the Facebook servers when you visit our website. Please note that we do not receive any personal data or information about the user.

When you visit or sign up on our website, Facebook learns that and matches your visit with your user account. Facebook provides the possibility of tracking conversions and creates custom audiences based on information gathered by Facebook. The data collected this way is encrypted and will remain anonymous to us. As stated above, we do not receive any personal data or information about the user.

If you do not wish your data to be collected via Custom Audience, you can deactivate Custom Audience using the following link:

For further information on this topic, please access the following links:

To prevent the collection of data via Custom Audience, you can follow the instructions provided on this link:

LinkedIn Insight Tag

We use LinkedIn’s website analytics features and Linkedin technologies such as LinkedIn Insight tags, pixels, APIs, audience matching and conversion tracking. Those LinkedIn technologies enable us to serve ads based on the way you interact with our website (e.g. “Event Data” and visiting specific webpages). If you do not wish your data to be collected, you can opt out here:

For further information about LinkedIn’s privacy policy:

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: “cookies”). Please note that in this case, you will have to expect a limited page presentation and limited user guidance.

To prevent the collection of data by LinkedIn, you can opt out here:


We use Mandrill and Mailchimp to send you to send you

  • Business -related emails:

For example, if you have forgotten your password or a new offer is available according to your filter settings

  • Newsletters:

We will only send you a newsletter after confirmation, If you are interested in receiving our email newsletters, you must explicitly confirm that we should send you our newsletters.

If you do not wish to receive any newsletters or advertorial emails from us, you can unsubscribe from this service at the end of all the sent newsletters.

Ninja Forms

We use Ninja Forms as a contact form on our website. We will ask your approval every time before you submit your information such as, name, email address and other relevant information about your questions and comments


We use Salesforce Marketing- and Service-Cloud from, inc. to send emails when you allow us to inform you about Gerlach’s latest product updates, news or promotions. Salesforce Marketing Cloud collects information such as your name, email address and the use of our website that you have willingly provided when you registered on our platform.

For further information on Salesforce Marketing Cloud Privacy Policy, please refer to the following link:


Gerlach takes the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the Gerlach servers if your browser supports SSL.

Right to information

Upon written request, we will inform you what personal data (e.g. name, address) we have saved on you.

Changes to data protection statement

We keep our data protection statement under regular review. Gerlach reserves the right to change its data protection statement at any time with or without prior notice. Please check back frequently to be informed of any changes. By using this Gerlach website, you agree to these conditions.

“Cookies” are small files that enable us to store information related to your PC and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you. Change your cookie-settings here.

We use what are called “session cookies”, i.e. those that are stored exclusively for the duration of your visit to one of our internet pages. This session cookie track user session state on incoming requests and are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

We might also use “permanent cookies” for retaining information about visitors who repeatedly access one of our internet pages. The content of a permanent cookie is limited to an identification number. Name, IP address, etc., are not saved. We do not create an individual profile of your online activities.

How do I disable cookies?

There is a possibility to stop your browser from enabling cookies or to block accepting cookies from a specific website. If you haven’t already accepted cookies on your device, the overall experience as a user on the Gerlach website may become restricted, therefore limiting the use of our services and the navigation on the website.

Your cookie settings can be normally changed on all the existent browsers. To find these settings simply click on the menu of your browser and select ‘’Preferences’’ or ‘’Options’’, depending on which browser you operate.

Third party Cookies

If one the main concern is how third-party cookies are generated by advertisers or how you can control third-party online advertising settings, then you can turn them off by visiting the following links

Please be mindful that there are other existent networks except the ones we use at Gerlach.

Additionally, you can opt out of the following:

Google Analytics

You may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer and the processing of such data by Google, by downloading and installing the browser plug-in available on this link:


To prevent the collection of data by Hotjar, you can follow the instructions provided on this link:

Google Remarketing

If you do not want Google’s Remarketing feature, you can always disable it by making the appropriate settings at:


To prevent the collection of data via Custom Audience, you can follow the instructions provided on this link:


To prevent the collection of data by LinkedIn, you can opt out here:

Additional Links

To find more about cookie settings, click on one of the links provided below:

Contact person

If you have questions in regard to the processing of your personal data or in cases of information requests, suggestions or complaints, please contact local customer service or the Deutsche Post DHL Corporate Data Protection officer. These parties are also available to help with information requests, take suggestions or handle complaints.

Corporate Data Protection Officer for Deutsche Post AG/Deutsche Post DHL:
Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center
53250 Bonn